Privacy Policy for Rahama Travels

Effective Date: 29-June-2025

1. Introduction

Welcome to Rahama Travels. Your privacy is critically important to us. This Privacy Policy outlines how Rahama Travels (“we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you use our website (https://rahamatravel.com), our services, or communicate with us.

Our services include providing assistance with Umrah Visas, Hajj Visas, Entry Visas, Iqama Visas, Tourist Visas, and related travel packages. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

a) Personal Identification Information:

• Contact Details: Full name, email address, phone number, and physical address.
• Identity Documents: Passport details (number, issue/expiry dates, issuing authority), national identity numbers, and photographs.
• Demographic Information: Date of birth, gender, nationality, and marital status.

b) Visa & Travel Application Data:

This is sensitive information required by embassies, consulates, and government authorities to process your application.

• Travel history and itineraries.
• Financial information (e.g., bank statements, proof of funds).
• Employment details (e.g., letter of employment, job title).
• Family information (e.g., names of parents, spouse, or children).
• Biometric data (if required for a visa application, such as fingerprints).
• Any other information required on visa application forms.

c) Communications Data:

• Information you provide when you contact our customer support, subscribe to our newsletter, or communicate with us via phone, email, or our website’s contact forms.

d) Technical & Usage Data:

• Website Usage: Information about how you access and use our website, including your IP address, browser type, device type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. (See Section 7 for more details).

3. How We Use Your Information

We use the collected data for the following purposes:

• To Provide Our Services: To process your visa applications, book flights and accommodations, and manage your travel packages.
• To Communicate With You: To respond to your inquiries, provide customer support, send you updates on your application status, and deliver your documents.
• For Marketing and Promotions: To send you our newsletter, promotional materials, and other information about our services that may be of interest to you. You can opt-out of receiving these communications at any time.
• To Improve Our Website and Services: To analyze usage data to understand user needs, improve our website’s functionality, and enhance our service offerings.
• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Government Authorities, Embassies, and Consulates: To submit and process your visa applications. This is a necessary part of our service.
• Travel Partners: With airlines, hotels, and other travel service providers to arrange your travel packages.
• Third-Party Service Providers: With trusted partners who perform services on our behalf, such as IT hosting, payment processing, and document delivery services. These providers are obligated to protect your data and are not permitted to use it for any other purpose.
• Legal Requirements: If required by law, court order, or other governmental or law enforcement authority or regulatory agency.

5. Data Security

We are committed to protecting your data. We implement appropriate technical and organizational security measures, such as SSL encryption for data transmission, access controls, and secure storage, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to process your applications, comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your experience. Cookies are small files placed on your device. We use them for functionality, analytics (to understand website traffic), and preferences (to remember your settings). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Your Data Protection Rights

Under data protection law (such as the NDPR in Nigeria), you have rights including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our services are not intended for use by anyone under the age of 18 (“Children”) without the consent of a parent or guardian. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Rahama Travels
Address: Pantami Quarters, Opposite Kubalu House, Gombe State, Nigeria.
Phone: +234 810 2584 333
Email: Info@Rahamatravel.com